HELP CENTER

HOW WE WILL GET TRACKING NUMBER & HOW TO TRACK OUR COURIER ?

Thank you for your order! Once your order has been successfully placed, tracking details will be provided within 2–3 business days. You can easily track your parcel on the respective partner's portal. For further assistance, check out our video guide: How to track your order.

WHAT IS OUR CANCELLATION & RETURN POLICY?

Return & Exchange Policy To ensure a seamless return or exchange experience, please follow these guidelines carefully: * An unboxing video is required and should be recorded immediately upon opening the sealed package, without any interruptions or edits. * Returns or exchanges are only permitted for damaged or incorrect items. Requests for any other reasons will not be accepted. * Claims must be submitted within 24 hours of the delivery date. Any requests made after this timeframe will not be considered. * Minor color discrepancies between product images and the actual item may occur due to variations in screen resolution, display settings, and lighting. Such differences are normal and do not qualify as valid reasons for return or exchange. Thank you for your understanding and cooperation.

HOW TO RECORD UNBOXING VIDEO?

1. All sides must be clearly shown in the video. 2. The label should be visible within the video. 3. The packaging must be opened during the video; any cases where the packaging has been pre-opened by the customer prior to recording will not be accepted. 4. The video should be filmed in one continuous take, clearly demonstrating all actions. Edited videos with cuts will not be accepted.

HOW TO USE THIS THIYA TRENDY COLLECTIONS WEBSITE ?

Please watch this Video for Full Understanding about this website. VIDEO